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PRIVACY POLICY

Spefix SmartSearch

Effective Date: 08.10.2025

Last Updated: 23.09.2025

Place of Posting: spefix.com

 

This Privacy Policy (hereinafter referred to as the "Policy") defines the procedures for collecting, using, processing, and protecting personal data of users of the Spefix SmartSearch service (hereinafter referred to as the "Service"), provided by the company SPEFIX (hereinafter referred to as the "Company").

By accepting the terms of this Policy, the User confirms that they have read its content, understand the procedures for processing personal data, and agree to them.

1. Legal Entity and Contact Information

1.1. Data Controller: Company SPEFIX

1.2. Email: [email protected]

1.3. Other communication channels: Telegram, phone (for business tariff plans).

2. What Data We Collect

2.1. Personal data: name, email address, phone number, social media links (if necessary).

2.2. Technical data: IP address, cookies, browser, operating system, and device information.

2.3. Payment data: transaction information (processed via WayForPay). The Company does not store credit card details.

2.4. Activity logs: login times, history of actions within the Service, API request data.

3. How We Collect Data

  • Through registration and order forms;
  • Automatically (cookies, analytics systems);
  • During API integration;
  • When contacting customer support.

4. Legal Bases for Processing (GDPR)

We process personal data based on:

  • Contractual necessity (acceptance of the public offer);
  • User consent (e.g., for cookies or marketing emails);
  • Legitimate interests of the Company (service improvement, analytics);
  • Compliance with legal obligations.

5. Purposes of Data Use

  • Providing access to the Service functionality;
  • User identification;
  • Communication (email, messengers, phone);
  • Processing payments and invoicing;
  • Improving Service performance (analytics and optimization);
  • Protection against fraud and technical failures.

6. Cookies

The Service uses cookies to:

  • Authenticate and maintain user sessions;
  • Analyze website traffic;
  • Personalize the user experience.

Users can manage cookie settings through the banner on the website and their browser settings.

7. Data Sharing with Third Parties

7.1. Data may be shared solely for the following purposes:

  • Payment processing (WayForPay);
  • Web analytics (Google Analytics or other tools);
  • Hosting and technical services.

7.2. All third-party services the Company works with comply with security requirements and GDPR standards.

8. Data Protection Measures

The Company implements comprehensive technical and organizational measures to protect personal data, including:

  • SSL encryption for all connections;
  • Two-factor authentication for administrators;
  • Restricted access to data, limited only to authorized personnel;
  • Storing data on servers with physical security;
  • Regular security audits and monitoring;
  • Data backup to prevent information loss.

9. Data Retention Periods

  • User account data: retained for the entire duration of the contract;
  • Activity history and technical logs: up to 12 months;
  • Geolocation data (if used): up to 7 days;
  • After account deletion, data will be erased within 30 days.

Account deletion is carried out upon the User’s request to support at [email protected] or via a personal manager whose contact is listed in the user’s personal account.

10. User Rights

Users have the right to:

  • Access information about the processing of their data;
  • Request correction or updating of their data;
  • Request deletion of their data ("right to be forgotten");
  • Opt out of marketing communications;
  • File a complaint with a supervisory authority (for EU users — the national data protection authority).

11. Response Timeframes

The Company undertakes to respond to any User inquiry regarding personal data within 30 days from the date of receiving the request.

12. Changes to the Policy

The Company reserves the right to modify this Policy. The current version is always available on the website. In case of significant changes, Users will be additionally notified by email.

13. Contacts

Email: [email protected]