PUBLIC OFFER AGREEMENT

on the provision of informatization services

Effective Date: 08.10.2025

Last Updated Date: 23.09.2025

Place of Posting: spefix.com

This Agreement is an official public offer (hereinafter - the "Offer") by the company SPEFIX (hereinafter - the "Contractor"), and is addressed to any individual or legal entity (hereinafter - the "Customer") who accepts this Offer under the terms set forth below.

By accepting the terms of this Offer, the Customer confirms that they have read and understood its content, are aware of the conditions of the Services, and agree to be bound by them.

1. Subject of the Agreement

1.1. The Contractor provides the Customer with information technology services, in particular:

granting access to the SaaS service Spefix SmartSearch;
implementation and support of the “smart search” functionality for websites;
provision of search query analytics tools;
technical support of users in accordance with the selected tariff plan.

1.2. The Customer undertakes to accept the Services and make payment in accordance with the terms of this Offer.

2. Procedure for Acceptance of the Offer

2.1. Acceptance of the Offer is carried out by:

registering on the Contractor’s website; and/or
making payment for the selected tariff plan.

2.2. Acceptance constitutes full and unconditional agreement by the Customer to all terms of this Offer.

2.3. From the moment of acceptance, this Agreement is deemed concluded in simplified form without signing a written copy.

3. Tariffs and Cost of Services

3.1. The Services are provided under tariff plans published on the Contractor’s official website. The list of tariffs is set out in Appendix “Tariffs”, which forms an integral part of this Offer.

3.2. Tariffs are determined in USD. Payment is made in UAH at the official NBU exchange rate on the day of payment.

3.3. The Contractor has the right to change tariffs. New tariffs apply only to future periods and do not affect already paid periods.

3.4. If tariffs increase during a period already paid for, the cost for the Customer remains unchanged until the end of that period, unless otherwise agreed by the Parties.

3.5. Discounts, promo codes, and special offers (including prepayment for 6 or 12 months) are determined by the Contractor and published on the website.

4. Payment Procedure

4.1. Payment is made in non-cash form via:

the WayForPay payment system (bank cards),

4.2. The Services are provided on a 100% prepayment basis.

4.3. Payment is deemed completed once funds are credited to the Contractor’s account.

4.4. In case of late payment, the Contractor has the right to suspend or terminate the provision of Services.

5. Procedure for Provision and Acceptance of Services

5.1. The Services are deemed provided by the Contractor and accepted by the Customer in full upon:

granting access to the service functionality in the Customer’s personal account; and/or
the Customer making payment for the selected tariff plan; and/or
the actual use of the service by the Customer (logging in, executing search queries, accessing analytics, etc.).

5.2. № separate Acceptance Certificate is required to confirm the provision of Services. The Parties acknowledge that payment and/or access to the service is sufficient confirmation of proper provision and acceptance of the Services.

5.3. The Contractor may record the fact of Service provision by electronic means (personal account data, payment transaction confirmations, access logs, etc.). Such data is recognized by the Parties as sufficient evidence in case of disputes.

5.4. Exceptions apply to individual agreements with business or corporate clients, for which a separate Acceptance Certificate may be prepared and signed.

6. Trial Period

6.1. New users are provided with a 14-day trial period from the date of registration.

6.2. During the trial period, the Customer may use the Services free of charge and evaluate their functionality.

6.3. During the trial period, the Customer may use the Services free of charge and evaluate their functionality.

7. Rights and Obligations of the Parties

7.1. The Contractor undertakes to:

provide the Services within the timeframes and scope defined by the tariff;
provide technical support (Telegram, email, phone for Business tariffs);
maintain confidentiality and protect the Customer’s personal data in accordance with the Privacy Policy and GDPR (for EU users);
notify the Customer of changes in tariffs or conditions of this Offer at least 14 days in advance.

7.2. The Customer undertakes to:

provide accurate data for integration (xml files, API access, technical documentation);
use the subscription for only one website;
not transfer their account to third parties in order to avoid payment;
comply with the Acceptable Use Policy;
make timely payment for the Services.

7.3. “Single website” means the primary domain and its subdomains. The use of the software in test or staging environments is permitted provided that such environments are not publicly accessible to a wide range of users. If the Customer owns multiple domains with unique content, a separate subscription must be obtained for each.

8. Liability of the Parties

8.1.The Services are provided “as is”. The Contractor does not guarantee uninterrupted operation or complete absence of errors.

8.2. The Contractor shall not be liable for:

operation of third-party services (WayForPay, hosting, API, Google Analytics, etc.);
data loss or interruptions caused by Internet or provider failures;
actions or omissions of third parties.

8.3. The Contractor’s maximum liability is limited to the amount of the Customer’s last payment.

8.4. In case of late payment, the Contractor may terminate the Customer’s access.

8.5. The Parties are released from liability in case of force majeure confirmed by the Chamber of Commerce and Industry of Ukraine.

9. Termination of the Agreement

9.1. The Customer may terminate the Agreement at any time by notifying 7 days before the end of the paid period.

9.2. The Contractor may terminate the Agreement in case of:

violation of the Offer or Policies by the Customer;
use of the Services in violation of the law or third-party rights;
late payment.

9.3. In case of termination, payments for Services already provided are non-refundable, except as required by law or the Refund Policy.

10. Dispute Resolution

10.1. Disputes shall be resolved through negotiations.

10.2. If no agreement is reached, the dispute shall be settled in court under the laws of Ukraine.

11. Amendments to the Offer

11.1. The Contractor has the right to amend the terms of this Offer by publishing an updated version on the website.

11.2. The new terms take effect 14 days from the date of publication.

11.3. In the event of significant changes, the Contractor additionally informs Customers by email.

12. Other Provisions

12.1. By accepting this Offer, the Customer confirms that they have read and agree to the following documents published on the Contractor’s official website:

12.2. In case of discrepancies between this Offer and the aforementioned Policies, the provisions of this Offer shall prevail.

13. Contact Information

Email: [email protected]

Website: spefix.com